Residential Weekend Host

The Residential Weekend Host provides gracious hospitality to all our guests, volunteers, residents and staff. The Residential Host is responsible for working with the hospitality team and coordinating with other hosts to ensure that we: are fully prepared for guest arrival, practice gracious hospitality to all guests, and provide excellent guest service while groups are in residence. The Residential Host assists the host on duty when groups are in residence, supports other hosts, acts as host when scheduled, provides support to other staff and departments and responds to off-hour health, safety, maintenance or other guest needs. The Residential Host works primarily Thursday through Monday morning and is responsible for being on site and the primary host groups most weekends throughout the year though may be scheduled on other days as needed.

Date posted: 4/18/2019
Status: Paid Residential Position
Category: Full Time/Year Round
Start date: June 2019
Questions: Interested candidates should send their resume and cover letter to Aaron Wright, at hiring@bishopsranch.org

Prepare for group arrivals:

  • Conduct thorough walk through prior to guests’ arrival making sure meeting and lodging rooms are safe, ready and welcoming for groups including:
  • Making sure exterior lighting is operating correctly at dusk and that welcoming interior lights are on if guests are arriving after dark
  • Tables and chairs set up as requested by group (through reservations process)
  • Equipment setup is correct and tested prior to use by guests, including any needed audio-visual equipment
  • Fireplace and/or fire circle areas clean and have firewood, starters and matches available for guest use (firewood stocked by Facilities staff)
  • Check pool area before and after groups.  
  • See that linen receptacles and trash areas are ready for use

 

 

Welcome Arriving Groups and Individuals:

  • Be present and ready to welcome individuals and groups as they arrive
  • Direct traffic and parking as needed
  • Greet visitors and guests
  • Orient guests to the Ranch
  • Connect with Group Leaders when they arrive to confirm details of their retreat
  • Give welcome talks to groups including directional and orienting messages (e.g. housekeeping, meal times, safety, policies etc…) and key Ranch messaging (e.g. messages about summer camps, programs and advancement initiatives as directed).
  • Answer questions from Guests

Host Groups in Residence

 

  • Host groups and be on site as scheduled
  • Attend meals to liaison between groups and kitchen,
  • Make announcements and share Ranch messages
  • Supports groups with their A/V and technical needs
  • Be on-call and available to respond to group needs
  • Follow guidelines in hosting manual, know emergency response procedures including fire alarm systemConduct regular walk arounds, as appropriate to respect guests’ space, of all facilities to ensure that everything is neat and in working order.
  • Report maintenance and repair issues to Facilities and Land department using the Request Form. If the issue has an immediate impact on guests (e.g. malfunctioning toilet, shower, heating or cooling systems, property damage, etc…) respond and/or text or call Guest Services Manager for immediate support
  • Keep FLD Service Request form link on phone to report maintenance and repair issues.
  • Keep Sheriff, Fire Department, PG&E, Residents and Staff phone numbers in phone.
  • Walk campus in the morning and evening to check that pathways are illuminated and areas are safe and ready for guest use.
  • As requested and scheduled in advance, be able to offer additional services to groups (e.g. guided hikes and tours, campfires, social hours, etc…)

 

 

Assist with Group Departures:

  • Make announcements at final meals and give departure instructions.
  • Gather feedback and evaluations
  • Collect payment if necessary
  • Direct traffic and parking as needed
  • See that linen receptacles and trash areas are ready for use

Housekeeping Support

  • Communicate needs and work with Housekeeping Manager and staff to ensure building readiness and that building entryways and walkways are clear of cobwebs, dust and debris, including cleaning light fixtures, trash receptacles, porches, and outdoor furniture. Assist when needed.

Kitchen Support

  • Provide serving and cleanup support at Refectory when needed, in addition to hosting  
  • When hosting check in at Refectory 15 minutes prior to each meal Ask Lead Cook if they need assistance in final preparation (menu board, signage, etc…)
  • In colder seasons arrive 30 minutes prior to build a fire for heat
  • Ring Bell when Lead Cook indicates everything is ready.
  • Provide serving support when needed
  • Act as buffer/liaison between guests and the kitchen staff by sitting at kitchen door and relaying guests questions or requests to the kitchen staff.

Other Support

  • Provide groups and individuals with tours, overviews and education as requested.
  • Lead hikes as requested and scheduled.
  • Give Ranch tours to prospective groups as requested and scheduled.  
  • Greet and orient arriving Prayer Residents and Volunteer Hosts as requested and scheduled.

Additional Duties as assigned

Qualifications

  • Service-oriented with a deep love of people and the practice of hospitality
  • Flexible team player
  • With initial direction, able to complete tasks alone 
and manage time
  • Excellent communication skills
  • Strong interpersonal skills
  • Knowledge of basic emergency response skills: contacts, CPR, AED
  • Knowledge of setting up and troubleshooting Audio Visual equipment
  • Volunteer management skills
  • Basic knowledge of plumbing and other maintenance skills
  • Good attention to detail
  • Able to lift and carry tools and objects while walking over the property
  • Knowledge of safe practices when using hand and power tools
  • Able to lift 40 pounds unassisted and 60 pounds with assistance
  • Environmental and religious sensitivity
  • Able to adapt to flexible scheduling, including weekends

OVERALL DESCRIPTION

The Bishop’s Ranch is a self-supporting institution of the Episcopal Diocese of California.

The mission of the Ranch is to serve God by providing for people of all walks of life a place where lives are changed; a place of hospitality amidst the beauty of God’s creation where renewal of spirit, mind and body is nourished, leading to spiritual growth and closer relationships with God and one another.

We fulfill the mission of the Ranch by providing hospitality for retreats, conferences and other gatherings to groups and individuals from the Diocese of California, other churches, and non-profit groups.  Our goal is to provide these services in a personal and relaxed but efficient way that enables guests to reach their goals for spiritual, personal, and organizational growth.

Working at The Bishop’s Ranch is service oriented, and doing our jobs successfully is based on teamwork.  Because of the wide-ranging nature of the tasks involved in caring for our guests and facilities, it may be necessary to perform tasks outside our usual line of work.  For example: when on duty in the kitchen a guest may come in and ask where sports equipment is found; an office worker may be called to help when a guest finds a broken water valve; a maintenance worker may need to help in the kitchen when a group suddenly has increased in numbers, or a cook must leave due to illness.  The flexibility to help in such a situation in order to support our guests and the overall goals of the Ranch is a requirement of working at The Bishop’s Ranch.